luke91 is committed to providing a safe, fair, and responsible gambling environment for all Pakistani players. Gambling is entertainment — and we want to keep it that way.
At luke91, responsible gaming is not a legal footnote — it is a core part of how the platform operates. We believe that the vast majority of players who enjoy cricket betting, casino games, slots, and instant games on luke91 do so for entertainment, and we want that experience to remain positive and within their means.
At the same time, we recognise that for a small number of people, gambling can develop into something harmful. The platform that serves players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and across Pakistan has a responsibility to those players — not just the ones who are fine, but especially the ones who might not be.
Every registered luke91 account comes with a full suite of responsible gaming tools. These are not buried in a menu or hidden behind a support ticket — they are available directly from your account settings, self-service, with no waiting period for activating limits or initiating a cool-off period. Self-exclusion requests are processed within 24 hours without question.
This page explains the tools available to you, the warning signs to watch for, how to use our self-exclusion process, and what you can do if gambling has become a concern for you or someone you know.
All tools are self-service, available 24/7 directly from your luke91 account settings — no support request needed to activate them.
Set a maximum amount you can deposit to your luke91 account per day, week, or month. Once set, limits take effect immediately. Requests to increase a limit are subject to a 7-day cooling-off period before the increase applies — decreases take effect instantly.
Define the maximum net loss you are comfortable sustaining within a daily, weekly, or monthly period. When your loss reaches the limit, your session will be suspended for the remainder of the period. This tool is particularly useful for managing PKR betting budgets.
Set a maximum duration for any single gaming session. When your time is up, you will receive an on-screen notification reminding you how long you have been playing. This tool helps you stay aware of time spent on the Platform without forcing an abrupt stop.
Temporarily suspend your luke91 account for a period of 24 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or place bets. Your account balance is preserved and access is automatically restored at the end of the selected period.
Permanently exclude yourself from the luke91 Platform for a minimum period of 6 months, 1 year, or permanently. Self-exclusion requests are processed within 24 hours. During the exclusion period, we will also block you from receiving any promotional communications. This is irreversible for the selected minimum period.
Enable periodic pop-up notifications that display a summary of your session activity — time spent, amount wagered, and net result — at intervals you select. These reality checks are designed to give you an honest, unfiltered snapshot of your session so you can make informed decisions.
Honest self-awareness is the first step. If any of these apply to you, please use our tools or contact support.
Continuing to bet with the intention of recovering previous losses, especially by increasing stakes beyond your usual amounts.
Wagering money needed for rent, household bills, groceries, or other essential expenses. Using JazzCash or Easypaisa transfers meant for family expenses for gambling.
Spending significantly longer on the Platform than originally intended, particularly late at night or during times set aside for work, study, or family.
Becoming secretive about gambling activity, hiding deposits and losses from family members in Karachi or Lahore, or withdrawing from social activities to gamble.
Gambling to cope with stress, anxiety, depression, or boredom — using it as an escape rather than entertainment. Feeling irritable or restless when not able to gamble.
Having made unsuccessful attempts to cut down or stop gambling. Thinking about gambling constantly or planning the next session even while engaged in other activities.
The process is straightforward and does not require you to explain or justify your decision. No support agent will try to talk you out of it.
Log in through the Android app or the luke91.app website using your registered credentials.
Tap or click your profile icon and select "Responsible Gaming" or "Account Settings" from the dropdown menu.
Choose the "Self-Exclusion" option. Select your preferred exclusion period: 6 months, 1 year, 5 years, or permanent exclusion.
You will be asked to confirm your decision. This is not a retention process — there is no counter-offer or delay. Confirm, and your request is submitted immediately.
Your account will be fully suspended within 24 hours of your request. You will receive a confirmation. Your real-money balance will be held securely and returned to you via your original payment method.
If you are unable to access your account to self-exclude, contact our support team directly at [email protected] and we will process the exclusion on your behalf without requiring account access.
Answer honestly. If you find yourself answering "yes" to several of these questions, it may be time to pause and use our responsible gaming tools.
Do you find yourself gambling for longer than you planned, or finding it difficult to stop once you start a session?
Have you ever deposited using JazzCash, Easypaisa, or a bank transfer to chase a previous loss in the same session?
Has gambling affected your relationships, work, or financial responsibilities — such as missing bill payments or hiding activity from your family?
Do you feel restless, irritable, or anxious when you are not able to gamble, or think about gambling even when doing other things?
Have you tried to cut down or stop gambling before and found it harder than expected?
Are you gambling with money that was intended for essential expenses, or borrowing money specifically to gamble?
Two or more "yes" answers is a strong signal to take a break and activate a cool-off period or self-exclusion from your account settings.
luke91 enforces a strict 18+ age requirement across all registration and payment flows. Age verification (KYC) is required before any withdrawal is processed, and may be requested at any time. Accounts found to belong to individuals under 18 are closed immediately and the balance is returned.
If you are a parent or guardian in Pakistan and you are concerned that a minor in your household may have accessed or registered on an online gambling platform, there are practical steps you can take. Using device-level parental controls on Android devices — available through Google Family Link and device manufacturer settings — allows you to restrict access to specific applications and websites, including gambling platforms.
If you believe a minor has registered on luke91, please contact our support team immediately with relevant details. We will investigate and take immediate action. Protecting minors from gambling harm is a non-negotiable part of our responsible gaming commitment.
The luke91 platform, including all casino games, slots, cricket betting, and instant games, is strictly prohibited for anyone under the age of 18. If you are under 18, please close this page immediately.
Keeping gambling enjoyable for the long run is straightforward when approached with a few consistent habits.
Set your limits before you start. Log in to your account and configure your deposit, loss, and session settings now.
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